Customer Testimonials

I bought my 1st car 5 years ago at this dealership from not only a pleasant but funny man named Calvin. And the car was only driving wonderful, 5 years later the same man Calvin is here helping me choose my 2nd car in which I bought. He made the experience memorable for me I would always recommend Calvin to anybody who want to buy an affordable car.

Excellent service went above and beyond ‼️

Not only was this place very accommodating because of my work schedule, they were accommodating because of my credit score. I initially went thinking that I was only going to get numbers to see where I was at to be able to purchase another vehicle due to my current vehicle having so much trouble that it was too expensive to get fixed but ended up walking out with a car anyway! Everybody from start to finish was very professional, enthusiastic, and knowledgeable of everything that needed to be done. Every last one of my questions were answered with great detail ... Read More

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Google - Nov 10, 2026

Not only was this place very accommodating because of my work schedule, they were accommodating because of my credit score. I initially went thinking that I was only going to get numbers to see where I was at to be able to purchase another vehicle due to my current vehicle having so much trouble that it was too expensive to get fixed but ended up walking out with a car anyway! Everybody from start to finish was very professional, enthusiastic, and knowledgeable of everything that needed to be done. Every last one of my questions were answered with great detail and accuracy. Desmond took care of me with the initial process making sure I understood everything that I was signing and talking about. Noah made sure I understood every detail, even when I asked him twice, there was never a hint of frustration. Calvin is the insurance guru and handled business like he does. Sergio made sure that the final process was smooth beautiful, detailed and effortless. I CANNOT THANK ALL THESE GENTLEMEN ENOUGH FOR EVERYTHING THAT THEY DID ON THAT NIGHT! Y'ALL'S PATIENCE WITH ME AND MAKING SURE THAT I WAS DRIVING SAFELY FROM HERE ON OUT IS IMMENSELY APPRECIATED AND I WILL CHERISH THIS MOMENT FOREVER! THANK YOU FOR GETTING ME IN MY FIRST BRAND NEW CAR EVER IN LIFE!

Calvin and Springfield Mitsubishi have gone above and beyond my expectations. They were thoughtful, considerate, honest and professional. Hands down the best dealership I’ve ever dealt with. If you need a vehicle and want a deal that’s fair, honest, and a dealership that offers phenomenal service please call Springfield Mitsubishi. Ask for Calvin. Trust me, you’ll be glad you did.

I had another great experience with Mitsubishi Springfield! John was my sales rep and Joe was the manager I worked with. Both were amazing throughout the whole process. They were patient, friendly, and really did everything they could to make sure I was able to drive off with a car. I never felt pressured or like anyone was just trying to make a sale. They took their time, gave me advice, answered my questions, and made sure I understood everything along the way. This is my fourth car purchased through Mitsubishi, and I’ve never had a bad experience. Even ... Read More

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Google - Nov 7, 2026

I had another great experience with Mitsubishi Springfield! John was my sales rep and Joe was the manager I worked with. Both were amazing throughout the whole process. They were patient, friendly, and really did everything they could to make sure I was able to drive off with a car. I never felt pressured or like anyone was just trying to make a sale. They took their time, gave me advice, answered my questions, and made sure I understood everything along the way. This is my fourth car purchased through Mitsubishi, and I’ve never had a bad experience. Even after driving off the lot, whenever I’ve had questions or needed help with anything, someone has always been there to help. That consistency means a lot to me, and it’s a big reason I keep coming back. I appreciate John, Joe, and everyone there for always making the experience a good one! And just to be clear, this is an unpaid, unsponsored review. I really did have a good experience! 😂

Very Friendly Helpful Staff

No Excuses....just Service

Great service Great people

John Gonnella is that absolute best, john and joe you guys are rock stars👌 👍 Calvin you such an amazing person the entire staff makes you feel extremely welcomed and like family while getting you into your dream car definitely go visit the Springfield Mitsubishi for your next vehicle purchase i got my new baby her name is Electra #yesinamedmycar

This is a great place to get your first vehicle from. This place is really about their business. No scams, no games. They were very honest with me and didn’t try to get over on me like a lot of other Dealerships be doing. They made sure that I understood everything.

Salesman Calvin was very unprofessional. For one her ran my mother’s credit without her being present. He told me I needed a different co-signer. Once he ran her credit, he brushed me out of there. He would not give me my documents I signed. I called him to ask what was my credit score , he gave me that info but before I could ask another question he said he was busy and hung up on me and used profanity. I never signed my credit report or any privacy notice . This place is horrible stay away unless you want to ... Read More

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Google - Oct 19, 2026

Salesman Calvin was very unprofessional. For one her ran my mother’s credit without her being present. He told me I needed a different co-signer. Once he ran her credit, he brushed me out of there. He would not give me my documents I signed. I called him to ask what was my credit score , he gave me that info but before I could ask another question he said he was busy and hung up on me and used profanity. I never signed my credit report or any privacy notice . This place is horrible stay away unless you want to get cussed at and ripped off .

⭐⭐⭐⭐⭐ This was, without a doubt, the BEST dealership experience I have ever had in my entire life! If I could give this team 10 stars, I absolutely would! The staff were nothing short of amazing—truly miracle workers who went above and beyond to make sure I was completely satisfied. From the moment I arrived, I was welcomed with kindness, professionalism, and genuine hospitality. Everyone was friendly, attentive, and committed to making sure I had everything I needed and wanted before leaving. Their honesty, transparency, and dedication to customer satisfaction truly set them apart from any other dealership experience I have ... Read More

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Google - Oct 19, 2026

⭐⭐⭐⭐⭐ This was, without a doubt, the BEST dealership experience I have ever had in my entire life! If I could give this team 10 stars, I absolutely would! The staff were nothing short of amazing—truly miracle workers who went above and beyond to make sure I was completely satisfied. From the moment I arrived, I was welcomed with kindness, professionalism, and genuine hospitality. Everyone was friendly, attentive, and committed to making sure I had everything I needed and wanted before leaving. Their honesty, transparency, and dedication to customer satisfaction truly set them apart from any other dealership experience I have ever had. They made me feel valued and comfortable throughout the entire process. Even the little things, like offering coffee, snacks, and food, showed how much they genuinely care about their customers. It is rare to find a team that combines exceptional customer service, honesty, and such a welcoming atmosphere all in one place. I left feeling completely satisfied and genuinely grateful for the experience. If you are looking for a dealership where you will be treated with respect, honesty, and care, look no further! I can confidently say that you will not be disappointed. This team goes above and beyond, and they deserve every bit of recognition for the outstanding work they do. I will absolutely be recommending this dealership to my family and friends. Thank you to the entire team for making what can sometimes be a stressful process such a wonderful experience. You all are truly AMAZING! Keep up the outstanding work! 👏🏽❤️

Calvin was verry understanding and helpful with everything through himi was able to get into a vehicle and one i can afford, great person,and also the Mitsubishi family also thank u for giving this opportunity, god is good

Calvin was very professional,Loved his attitude. Calvin went over everything with me and didn't pressure me into buying my car. We need more people in the sales department like him.. Thank you very much on helping me purchase my first new car🥳

⭐⭐⭐⭐⭐ I had such a great experience at Mitsubishi in Springfield, and I have to give a huge shoutout to Calvin! He was wonderful throughout the entire process and made what I thought would be a regular car-buying experience something really special. Honestly, I went in expecting to leave with a used vehicle, especially considering my credit wasn’t perfect. I never imagined I would be driving away in a BRAND-NEW Mitsubishi Outlander! But Calvin worked with me, explored my options, and made it happen! He was patient, professional, understanding, and never made me feel judged or pressured. He took the ... Read More

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Google - Oct 2, 2026

⭐⭐⭐⭐⭐ I had such a great experience at Mitsubishi in Springfield, and I have to give a huge shoutout to Calvin! He was wonderful throughout the entire process and made what I thought would be a regular car-buying experience something really special. Honestly, I went in expecting to leave with a used vehicle, especially considering my credit wasn’t perfect. I never imagined I would be driving away in a BRAND-NEW Mitsubishi Outlander! But Calvin worked with me, explored my options, and made it happen! He was patient, professional, understanding, and never made me feel judged or pressured. He took the time to answer my questions and made sure I felt comfortable throughout the process. I am beyond excited about my new ALL-BLACK Mitsubishi Outlander! 🖤😍 Sometimes you walk into a dealership with one expectation and leave with something even better than you imagined! Thank you, Calvin, for going the extra mile and helping make this happen for me. I truly appreciate your hard work and excellent customer service. If you’re looking for a vehicle, definitely stop by Mitsubishi in Springfield and ask for Calvin. You won’t be disappointed! 🙌🏽⭐⭐⭐⭐⭐

Calvin was awesome. Was not looking forward to this process, but Calvin made it so much better. He was especially great in handling the insurance part. I am definitely going to be a repeat customer.

Everyone was very friendly and did everything they could to get me into a new car and I am so grateful…

Calvin my first new car and I love it!!! Think u for ur help and have a blessed day

Excellent customer service. This is my second car from this location.

Awesome place to get a car. They helped me get into my 2023 Elantra with 10cents down!!!! I didn't think I was going to be able to get a car but they helped me, very professional .

Calvin was incredibly patient and helpful. He made this entire process a breeze. Respectful, honest, and thorough! A huge thank you to Calvin and the Springfield Mitsubishi team!

I was very pleased how attentive everyone was how smoothly the process went everyone in the office was amazing

Thank you, enjoyable car buying experience.

Patient and considerate customer service

I still can't believe the service I received at Springfield Mitsubishi!! they are the best dealer I've ever dealt with.. ask for Wilmina!!! she's the best!.and Joe thanks again. They have top notch service here I've been telling everyone you too should tell everyone.... thank you, thank you, thank you. For my brand new 2026 Mitsubishi outlander sport!! I love it!!

Having a very bad experience! My fiance and I just bought a new to us/used car. We've purchased it on July 7th 2026, we were under the assumption that everything was fixed and good to go on this vehicle! Well, guess what we were not... Not even a month later started having problems! On Aug 3rd 2026 we were at a doctor's appointment for my daughter and the air conditioning stopped work and the car was making a noise and shaking, called and spoke to Pierre and of course he said to bring it in right away. 35-40 mins ... Read More

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Google - Aug 29, 2026

Having a very bad experience! My fiance and I just bought a new to us/used car. We've purchased it on July 7th 2026, we were under the assumption that everything was fixed and good to go on this vehicle! Well, guess what we were not... Not even a month later started having problems! On Aug 3rd 2026 we were at a doctor's appointment for my daughter and the air conditioning stopped work and the car was making a noise and shaking, called and spoke to Pierre and of course he said to bring it in right away. 35-40 mins later we arrived and they proceeded to tell us that we had to take it to the service department which was another 15mins. From the sales floor! A diagnostic was done and we were told that the battery and coils were bad, now because we were still in the warranty they had no choice but to fix those problems! Two weeks later on Aug. 16th 2026 my fiance was at the supermarket parked on a little bit of a ramp, and it was pouring raining and it started to leak inside the front of the car! SMH We started calling them to let them know and see what can be done because again it was just a couple days before out warranty was due to end. Finally on Aug. 19th 2026 I was able to get ahold of the service department, and Jasmine told us to bring in the car on Aug. 21st 2026 to have another diagnostic done for the windshield. I waited for about a half hour because there was other people in front of me, just to be told I needed a new windshield.. As soon as I was told, I was on the phone calling the sales floor to speak with Joe. Again Pierre answered and said Joe wasn't due in till a certain time to give a call back because he didn't know what to do! Jasmine from the service department was very helpful and understanding, was even trying to help us get ahold of Joe because an approval was needed to have the windshield replaced. Finally On Tues Aug. 25th 2026 Joe messaged me back and said he needed us to bring the car in on Friday Aug. 28th 2026 at 9am because he had someone coming in to replace our windshield. Well we got there at 9:05am, and Pierre didn't even know why we were there because Joe wasn't there. There was another gentleman who came up to us and said to Pierre that he knew who we were and that he would take the key because the guy was there for the windshield. We handed the key over and walked outside with the guy to introduce ourselves to the windshield person. I asked how long it would take because we could just wait for it to be done, mind you we are driving 35-45 mins. From where we live back and forth. The window guy asked me if this was my vehicle and I Said yes, he said give me like 5 mins and I'll let you know. Well, we didn't have the windshield replaced because it needs a custom cut window and he didn't have it in hand.. he left and the gentleman came back over to us and said that he has to get back to Joe so Joe can get back to us, we are still waiting to hear back 24hrs. Later This has been a very frustrating and disappointing experience! This was the first time ever that either of us has tried to finance a vehicle and so far this has been a bad experience! We're feeling like we're getting the run around and being ignored! I will add that we were also promised a couple more things to be fixed and still nothing!

Everyone was super nice, helpful, and informative. I really appreciated how welcoming and willing everyone was to answer questions and provide assistance.

Thank you Sergio When deciding to buy a new car, I was excited and I little nervous. I had a set budget in mind and I needed to know what was the out the door prices. When I called, Sergio answered the phone and not only did he listen to everything I said, he actually ran prices down for me. I explained to him that I wasn’t ready yet but will be ready soon. He said sure, no problem, call with any questions and when you’re ready. I assumed he was going to call and text non stop ... Read More

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Google - Aug 20, 2026

Thank you Sergio When deciding to buy a new car, I was excited and I little nervous. I had a set budget in mind and I needed to know what was the out the door prices. When I called, Sergio answered the phone and not only did he listen to everything I said, he actually ran prices down for me. I explained to him that I wasn’t ready yet but will be ready soon. He said sure, no problem, call with any questions and when you’re ready. I assumed he was going to call and text non stop to get me to come in sooner than when I was ready. Nope, no harassing calls or text, he checked in with me to inform me the car I wanted will be available soon. I thanked him and we discussed different vehicles as well, he explained the different features, and the price difference. One thing I want to point out is, if Sergio says anything about alloy wheels, trust him and get them. Lol My experience was amazing and even after the purchase, I had questions about some of the features, and Sergio came out and explained everything to me. I will be a customer for life! Oh and if you stop in, ask Sergio to show you the cool card trick!🤗😁😁

(Translated by Google) Good morning everyone, my name is Marlon. My wife and I bought a 2019 Mitsubishi Outland Sport. They sold it to us used, and even the interior was a mess. A supposed manager, a veteran (or so they call him), said the car was good and ran without problems. Now, after only four months, it's already damaged, and they even did things to it that they shouldn't have, which has hurt us. We can't work because of the car; it's in the shop, and when we call them, they never answer their cell phones. ... Read More

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Google - Aug 20, 2026

(Translated by Google) Good morning everyone, my name is Marlon. My wife and I bought a 2019 Mitsubishi Outland Sport. They sold it to us used, and even the interior was a mess. A supposed manager, a veteran (or so they call him), said the car was good and ran without problems. Now, after only four months, it's already damaged, and they even did things to it that they shouldn't have, which has hurt us. We can't work because of the car; it's in the shop, and when we call them, they never answer their cell phones. Don't buy cars from that dump of a place, and please don't buy Mitsubishis; the parts are very expensive there too. They don't deserve stars, but since I posted this, I have to give them one star. (Original) Buenos dias a todos en público general mi nombre es marlon, con mi esposa compramos un auto Mitsubishi outland sport 2019 nos venden usado y hasta por dentro hecho una mierda y un Sr supuesto manager un veterano y se lo llaman salio bueno el carro andando sin problemas ahora que tenemos el auto 4 meses y ya esta dañado y hasta le hicieron al carro cosas que no deben de hacerlo y nos perjudicaron no podemos trabajar por el carro en el taller y se los llama y nunca contestan el celular, No compren carros en esa porquería de local y por favor no compren Mitsubishi las piezas son muy caras también....... No se merecen estrellas pero por publicar le tengo qie poner 1 estrella

I love my new car. Excellent customer service from Sue, Sergio, Wilna and Joe

Sergio was very informative with my car I was nervous and didn’t want to finance but he helped me breakdown how to best continue forward with a car as far as my finances

Calvin was a great help in my purchase of my Mitsubishi. I came right after work and it was a smooth transaction.

This place is great if you want a reliable car and great atmosphere. Other dealerships you feel like you’re getting taken for a ride not this one, it’s great.

Calvin got me a car today with literally $100. His service is great, works with you very well be honest and open and he’ll make something happen for you! Calvin is a serious businessman if you serious about a car call him!

This place is embarrassingly terrible. Staff is rude, especially support team like Marisa. Happy to take my business elsewhere than to be treated with such disrespect.

Calvin was very patient and very helpful. I am grateful to have done business with him. He was of great service.

I had an outstanding experience today thanks to Calvin! He helped me get into a car, and I couldn’t be happier with the service I received. From the moment I walked in, Calvin was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He answered all of my questions, explained everything clearly, and made the entire process smooth and stress free. I never felt pressured, and he went above and beyond to make sure I was comfortable every step of the way. If you’re looking for someone who is honest, friendly, hardworking, and ... Read More

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Google - Jul 26, 2026

I had an outstanding experience today thanks to Calvin! He helped me get into a car, and I couldn’t be happier with the service I received. From the moment I walked in, Calvin was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He answered all of my questions, explained everything clearly, and made the entire process smooth and stress free. I never felt pressured, and he went above and beyond to make sure I was comfortable every step of the way. If you’re looking for someone who is honest, friendly, hardworking, and truly dedicated to providing excellent customer service, I highly recommend asking for Calvin. He turned what could have been a stressful experience into an exciting and enjoyable one. Thank you again, Calvin, for your outstanding service and for helping me drive away in my new car!

(Translated by Google) Excellent service, Mr. Sergio is very kind, knows his job very well, an excellent person. If I had more stars, I would give him 1000. Very good work. (Original) Exelente atención, el sr. Sergio es muy amable, sabe muy bien su trabajo, exelente persona, si tuviera más estrellas le daría 1000, muy bien trabajo

I Came July 10 , 2026 and Got My First Car At Springfield Mitsubishi . This Place Treats you Well and Listens to Your needs and have all Friendly Staff .I Had an appointment with Sergio he unlocked My Dream he is Amazing he’s a very great Worker he explains everything clearly and answers all Your Questions.Sergio makes Your process of finding the Car you like Possible . He will Make You Leave Feeling good about Your choice and Ready to return and want to tell others try this place out . Thank You Sergio wishing you Continued success in Your Job I appreciate ... Read More

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Google - Jul 25, 2026

I Came July 10 , 2026 and Got My First Car At Springfield Mitsubishi . This Place Treats you Well and Listens to Your needs and have all Friendly Staff .I Had an appointment with Sergio he unlocked My Dream he is Amazing he’s a very great Worker he explains everything clearly and answers all Your Questions.Sergio makes Your process of finding the Car you like Possible . He will Make You Leave Feeling good about Your choice and Ready to return and want to tell others try this place out . Thank You Sergio wishing you Continued success in Your Job I appreciate your dedication and Skill.

I just want to say Calvin is the absolute best i recommend him hands down I was so nervous he assured me that everything would be ok just relax I trust in him and he mad it happen…best experience!!!

Sergio was a great help on deciding which vehicle was right for me. Joe was very helpful in getting financing i could live with. Thank you guy for making this a no stress purchase.

Worst service and company I have ever dealt with false information from car salesmen his name was piere very pushy and uncomfortable and walked away with no car but went two blocks down and got a car no issue do not go here bad business especially after running my credit about 8 times before telling me no

Calvin was recommended by my mother who he helped get a car in 2022 I think she couldn't have recommended a better person we are driving away in a 2026 vehicle today I would recommend Calvin over and over for your car purchases Thank you Calvin

Sergio was great! They all treated me well and i left with a brand new car! Highly recommended. The entire stuff was kind and seemed to be happy to be there. Best of all, they spoke Spanish and made the process easy for me! Thank you!

Calvin and Wilna have excellent customer service skills they were patient and worked diligently to get us taken care of and off the lot driving a car that will change my grandkids life thank you and Joe also amazing customer service and what a great team they work together to make sure we were taken care of

Calvin, Joe and Wilma have excellent customer service and took very good care of us by getting us into a vehicle.

Today I came in hoping to get a car, any at this point. I was greeted by the most amazing person, Calvin was truly a God sent. Not only did he get me a car but he got me a new one. He was so thoughtful, helpful, patient, knowledgeable and kind. I would recommend This dealership to anyone who was looking to get a car and don’t forget to asked Calvin he is BEST!!!!!!!!!

Calvin was such a great help from so much worry to having a brand new car he is such a blessing truly heaven sent

Calvin was an amazing salesman, he took his time and put me in a vehicle I love and can afford.I will be definitely send family and friends to this dealership.

Calvin was AMAZING!!! Top notch customer service from the initial call to the close of sale! Please go to Springfield Mitsubishi!

Buyer beware. I wasted my time. False hopes and lies I was told. I explained to Calvin my situation before, coming up there. He was very sure I would get approved no matter what. I finally decided why not. 2 hours later and for what. I was handed off to another sales person Elisabeth. Later to be told by Noe the manager I could get into a car for good price. Later on I need cosigner. All of this could have been avoided. I will not waste my time like that again on false hopes and lies.

I just wanted to reach out and thank you! Because your manager was such a jerk he wanted to force us to get a credit check before even letting us test drive the car we were pre-qualified for. Capitol one guaranteed them the money and they said I have to do a full credit pull before I could test drive. They judged me for telling them the truth on their stupid little questionair. But I thank them, because this morning, we cancelled our appointment with them and bought us a New ROGUE from a dealer down the street that didn'... Read More

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Google - May 9, 2026

I just wanted to reach out and thank you! Because your manager was such a jerk he wanted to force us to get a credit check before even letting us test drive the car we were pre-qualified for. Capitol one guaranteed them the money and they said I have to do a full credit pull before I could test drive. They judged me for telling them the truth on their stupid little questionair. But I thank them, because this morning, we cancelled our appointment with them and bought us a New ROGUE from a dealer down the street that didn't want a credit pull for a test drive. Sometime you shouldn't judge people. Calvin, my man, you were amazing, sorry you lost the sale because of your jerk manager Noah!!! . Noah, Don't be a jerk next time. It doesn't benefit anyone! Cheers to the next customer you lose for judging others! Have a bless day! ♥️

I had a very disappointing experience with the service department at Mitsubishi in Yeadon, PA. I brought my vehicle in on Friday for a key replacement, rim repair, and an oil change. I understood that rim repair could take a few days, but once I was told the rim repair was denied, there was no reason for my vehicle to still be delayed for basic services like an oil change and key replacement. The biggest issue was being told that “cosmetic rim damage is not covered,” when my contract clearly includes Tire & Wheel coverage with cosmetic repair. I had ... Read More

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DealerRater - Apr 16, 2026

I had a very disappointing experience with the service department at Mitsubishi in Yeadon, PA. I brought my vehicle in on Friday for a key replacement, rim repair, and an oil change. I understood that rim repair could take a few days, but once I was told the rim repair was denied, there was no reason for my vehicle to still be delayed for basic services like an oil change and key replacement. The biggest issue was being told that “cosmetic rim damage is not covered,” when my contract clearly includes Tire & Wheel coverage with cosmetic repair. I had to advocate for coverage that I already pay for, which should never be the customer’s responsibility. To make matters worse, I was told I requested a rim replacement—which I did not. I specifically requested a repair. This miscommunication led to further delays and frustration. My interaction with the Service Manager, Steve Cravotta, was also unprofessional. He did not properly identify himself when answering the phone and questioned me when I asked for compensation due to the inconvenience. At one point, I was even told I “did not have to leave my vehicle,” which was inaccurate given the services requested. Overall, this experience lacked clear communication, accountability, and professionalism. Due to this, I will not be returning to this service center. I hope this review helps others make an informed decision.

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I live a little over an hour away so i was trying to get approved online first so i didn't drive all that way for nothing. I received a call from Calvin who asked me for all necessary information. He told me i would be approved and sent 25 pictures of vehicles for me to choose from. A couple of days later i checked in w him again, and again, was reassured that i would leave there w a car. One last check in a day or 2 later and i finally made the drive over there only to leave with ... Read More

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Google - Apr 3, 2026

I live a little over an hour away so i was trying to get approved online first so i didn't drive all that way for nothing. I received a call from Calvin who asked me for all necessary information. He told me i would be approved and sent 25 pictures of vehicles for me to choose from. A couple of days later i checked in w him again, and again, was reassured that i would leave there w a car. One last check in a day or 2 later and i finally made the drive over there only to leave with no vehicle. I'm so mad at this man. I understand he's in sales so he just wants to get people in the door, but to get my hopes up like that and make me drive that far for nothing doesn't sit well w me. Not after i was told that leaving with a vehicle was going to happen.

I took my Outlander for an oil change and now it's leaking oil I just brought this car back in December it's new and now it's leaking after I took it for an oil change yea I will not be going back

I went to Springfield Mitsubishi today to get a car for the one dime down and I didn't get approved so I was asked to see if someone would cosign so I did and I still got denied don't waste your time going here I drove over an hour just to get turned down they do not get you into a vehicle

My experience with Springfield Mitsubishi was extremely disappointing. Calvin was very misleading during our phone conversation. He told me the dealership was the “#2 buy here pay here” location and assured me I could get a car with one dime down. Unfortunately, neither of those statements turned out to be true. After I drove an hour to the dealership and completed paperwork, Calvin then asked me, “just in case, what’s the most you can put down?” — which directly contradicted what he told me on the phone about a down payment not being necessary and my credit not being an issue. ... Read More

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Google - Mar 13, 2026

My experience with Springfield Mitsubishi was extremely disappointing. Calvin was very misleading during our phone conversation. He told me the dealership was the “#2 buy here pay here” location and assured me I could get a car with one dime down. Unfortunately, neither of those statements turned out to be true. After I drove an hour to the dealership and completed paperwork, Calvin then asked me, “just in case, what’s the most you can put down?” — which directly contradicted what he told me on the phone about a down payment not being necessary and my credit not being an issue. On top of that, their system kept glitching throughout the process, making the visit even more frustrating. He even emailed me claiming someone had just received a brand new car despite having two repossessions on their credit, which raised even more concerns about the accuracy of what I was being told. I feel like my time was completely wasted, and invoking his faith during the conversation made the situation feel even more disingenuous. I would strongly recommend that others shop elsewhere and be cautious about the promises made over the phone. I attached a photo of the email Calvin sent me prior to my visit.

Buyer beware!!!! 3 years ago almost I purchased a brand new car from here. They paid me out of my car loan (so I thought) a year later my previous lender called saying they never received payment, Springfield did NOTHING to help. Refused to return phone calls and hung up on me multiple times when I called to question them. NOW I have sold the car from Springfield and have been tried to get my money back from the gap insurance I purchased and they are refusing to call me back. The person they tell me to call is named Kathy ... Read More

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Google - Mar 12, 2026

Buyer beware!!!! 3 years ago almost I purchased a brand new car from here. They paid me out of my car loan (so I thought) a year later my previous lender called saying they never received payment, Springfield did NOTHING to help. Refused to return phone calls and hung up on me multiple times when I called to question them. NOW I have sold the car from Springfield and have been tried to get my money back from the gap insurance I purchased and they are refusing to call me back. The person they tell me to call is named Kathy but she “never changed her voicemail” and it says like Eric or something. This place is completely untrustworthy and refuses to help in any way DO NOT BUY HERE

I am very disappointed with the service center that is connected with Mitsubishi of Springfield The Mitsubishi service center will charge you up when you have comprehensive bumper to bump of warranties. They are one of the biggest scammers and I'm posting it on the car website because your sold That's the warranty only to be told that we would have to pay $390 to have it diagnosed. Consumer beware and be careful when you purchase these warranties from these companies only for their service centers to try to come and rip you off

If I could’ve give zero stars I would. The service department is atrocious. This AI answering machine is useless and when you finally manage to get someone on the phone they put you on hold for so long that the automated system ask you to leave a message.

I had an extremely disappointing and uncomfortable experience at Springfield Mitsubishi. Calvin initially contacted me, told me he would be helping me directly, and even texted me about 45 minutes before my scheduled test drive to confirm my appointment. However, when I arrived, he told me he had a meeting to attend and immediately passed me off to a woman named Patricia without any explanation. Before I was even able to properly see or test drive the vehicle, Patricia began asking for highly sensitive personal information, including my address, Social Security number, and my work phone number. This felt completely inappropriate, ... Read More

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Google - Feb 17, 2026

I had an extremely disappointing and uncomfortable experience at Springfield Mitsubishi. Calvin initially contacted me, told me he would be helping me directly, and even texted me about 45 minutes before my scheduled test drive to confirm my appointment. However, when I arrived, he told me he had a meeting to attend and immediately passed me off to a woman named Patricia without any explanation. Before I was even able to properly see or test drive the vehicle, Patricia began asking for highly sensitive personal information, including my address, Social Security number, and my work phone number. This felt completely inappropriate, especially since I hadn’t yet determined whether I even liked the vehicle. I was also asked uncomfortable and unnecessary questions, such as who was helping me make my decision and when I planned to purchase, before I had any real opportunity to evaluate the car. The test drive itself lasted only about two minutes on a residential street with a 25 mph speed limit, which was nowhere near enough time to properly assess the vehicle’s performance, features, or overall feel. Patricia also appeared to have very little knowledge about the vehicle and was unable to answer basic questions. When I decided I was no longer interested and told her we needed to leave, her response was, “Well, we pulled the car out front for you, you should at least say bye,” which came across as dismissive and unprofessional rather than respectful of my decision. Overall, I did not feel respected as a customer and was not given a fair or reasonable opportunity to evaluate the vehicle before being asked for sensitive personal information and pressured about purchasing. Because of this experience, I will not be purchasing a vehicle from this dealership and would not recommend them to others.

my third time here and each time has been comfortable friendly and satisfying I will be back when my 4th time come up. They didn't disappoint

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If I could give a 0 star, I would. These guys sold my dad a lemon and don’t want to take the car back or fix the issue. All the good reviews here are fake. It just took us to learn the hard way. Stay away from this company

I have never had a bad experience here. Joe and Kathy are Awesome always comfortable there

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Horrible experience with sales team

They provide excellent service and what a great team . Frank Barbra and mechanics are excellent.

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DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP *** Purchased a 2019 BMW 10/4/2025 **1st red flag Calvin from sales called me 7-10 time to ensure I was coming in VERY PUSHY MAN*** 2nd 🚩 Ace the used car manage told me to voluntarily report my current vehicle to get the sale of the new vehicle ???? . Also follow you first mind all scam artist .. Vehicle starting giving me trouble on 10/24/2025 low coolant alert , check engine called the dealership was told to add coolant ??? On a vehicle that should have had a 5 point inspection ?? Called several times to Speak with Ace the used car manager ... Read More

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Google - Nov 12, 2025

DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP *** Purchased a 2019 BMW 10/4/2025 **1st red flag Calvin from sales called me 7-10 time to ensure I was coming in VERY PUSHY MAN*** 2nd 🚩 Ace the used car manage told me to voluntarily report my current vehicle to get the sale of the new vehicle ???? . Also follow you first mind all scam artist .. Vehicle starting giving me trouble on 10/24/2025 low coolant alert , check engine called the dealership was told to add coolant ??? On a vehicle that should have had a 5 point inspection ?? Called several times to Speak with Ace the used car manager still awaiting a phone call until this day 11/11/2025 . Spoke to several staff members and was told they are super busy and would call me back . OF COURSE BECAUSE THE SALE IS COMPLETED your pushed to the back now . Finally call back again and after 13 phone calls spoke to Joe the new car sales manager who advised me To bring the vehicle in for inspection. This vehicle was purchased less than 30 days ago they provided no assistance in picking up the vehicle and every call was unanswered. Even when I trying to confirm the service address . **I get my car towed in to the service department only for find out I have a coolant leak , which leaked into my engine and I needed to approve the removal of my engine to check for a broken gasket which may or may not be covered and I could or could not be on the hook for $1400.00. After paying $500 for a tow .. For a CAR I PURCHASED NOT EVEN A MONTH AGO WITH ALL THE BULLSHIT WARRANTIES **Sue from sales try to upsale as being so good and we cover any and everything WHICH IS A LIE.. All and all the worst car purchasing experience EVER . Look elsewhere you get the run around no help Or solution ON THE SALES TEAM . I do have to say Chris from service and Joe the new car manager have been of the most assistance during this process. CALVIN, ACE AND SUE TERRIBLE.. Save yourself the headache look at other reviews which was my mistakes Google them..

Purchased a car 10/4/2025 not working to this day !! 11/11/2025 Don’t do it !!!

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I was a client before I had a car there in 2017 who was total loss I call and explain my situation cuz I got a repo from a tesla who had a battery problem that's they asked 18 k to replace so I had to let it go They make me came put several inquiries in my credit for nth and told me they couldn't verify my income they'll call me back on Monday but no call back The young girl gave me her phone number i did try to contact her but she just ignore my text ... Read More

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Google - Oct 1, 2025

I was a client before I had a car there in 2017 who was total loss I call and explain my situation cuz I got a repo from a tesla who had a battery problem that's they asked 18 k to replace so I had to let it go They make me came put several inquiries in my credit for nth and told me they couldn't verify my income they'll call me back on Monday but no call back The young girl gave me her phone number i did try to contact her but she just ignore my text and call Not even a text saying unfortunately we couldn't get you a car

Paul was so great and wonderful, I referred two other people to him. I purchased a car, my husband purchased a car and Wanda who shared her review regarding her purchasing car. I was also sent on a referral from my good friend Amy who also purchased a car…That’s 4 cars from out of our group!!! But I went into the dealership to collect on my two referrals as promised, I received the run around and that good ole service I received when purchasing a car disappeared. I'm feel as if I was scammed!!! It’s all smiles ... Read More

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Google - Sep 23, 2025

Paul was so great and wonderful, I referred two other people to him. I purchased a car, my husband purchased a car and Wanda who shared her review regarding her purchasing car. I was also sent on a referral from my good friend Amy who also purchased a car…That’s 4 cars from out of our group!!! But I went into the dealership to collect on my two referrals as promised, I received the run around and that good ole service I received when purchasing a car disappeared. I'm feel as if I was scammed!!! It’s all smiles and great assistance when purchasing a vehicle but everyone seems to have a amnesia when I came to collect my bonuses. Amy referred me and in May, I referred my husband in May, and then I referred Wanda in August. Nothing yet! Disappointed!!! 😤😫😩🤬

False advertising. Typical dealers do this. Offer a no money down deal. Then when you get there you are required to pay a down payment. They don’t tell you the fine print. Don’t fall for there gimmicks.

They wanted to run my credit before I even looked at the vehicle then told me it would be ready i get to the dealership and it's not ready nd wouldn't be ready for a week and a half I drove an hour and a half to them for this car then the price was going up by 3,000 dollar and they tried showing me a newer model for 19,000 when the original one i came up here for was 13,000 I don't recommend this place time and gas wasted and when your sales man lies and writes a review ... Read More

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Google - Sep 22, 2025

They wanted to run my credit before I even looked at the vehicle then told me it would be ready i get to the dealership and it's not ready nd wouldn't be ready for a week and a half I drove an hour and a half to them for this car then the price was going up by 3,000 dollar and they tried showing me a newer model for 19,000 when the original one i came up here for was 13,000 I don't recommend this place time and gas wasted and when your sales man lies and writes a review saying he put one dime down after he told us he put 3000 down only a hour after you leave a 1 star review good going Paul

Great place great customer service very dedicated to getting people in but not approved. The adds are all lies they don't say yes. I sat in the dealership for maybe 3 hours total turned at least 6 people down while I was there even when they had co signers. Adds are very misleading bait and switch. Very glad I didn't catch an Uber all the way there, I would've been devastated. Just remember if it looks too good to be true most likely it's not true....

Worst experience ever, they checked my credit score promising better deal, ended up giving worst deal possible. Don't believe them if they promise you something. Wasted 4hours for nothing!

Wonder sales rep carter, he helped me with everything that I needed. Great service professional

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The best experience we ever had when purchasing 2019 Eclipse cross Brand New in June 2019

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Don’t refer nobody you never get paid!!!!!!! In I liked this place in mad

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Where do I even start?? First we spoke to Calvin over the phone who acted like he could help us by not even stating that credit would be an issue, we told him over the phone what our credit was like before coming in, he still gave us false hope by stating that he could definitely get us into a vehicle regardless of credit score because he acted like income was more important over the credit score, so we drove there from NJ to meet with Calvin, he immediately passes us off to his salesman and then it’s a ... Read More

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Google - Jul 10, 2025

Where do I even start?? First we spoke to Calvin over the phone who acted like he could help us by not even stating that credit would be an issue, we told him over the phone what our credit was like before coming in, he still gave us false hope by stating that he could definitely get us into a vehicle regardless of credit score because he acted like income was more important over the credit score, so we drove there from NJ to meet with Calvin, he immediately passes us off to his salesman and then it’s a whole different story 🙄 the so called $199 $299 $399 payments quickly became more like way over $400 - 500 only and not $29 or .10 out of pocket which is a joke, it was more like $500 or more down and a co signer. , so disappointing and frustrated with this experience! We feel like all Calvin did was lie to us to get us to come up there and then not help us just like everyone else! 😡 All he did was give us false hope and not help at all , we thought this would be a different experience compared to other dealerships since he painted us a very nice scenario on how he has helped people with challenging credit and situations like ours with low credit score and not a lot to put down but this dealership is no different than all the rest!! They say they can help and don’t help at all!!

I called this location on July 9th. I spoke with the parts and then sales. Both of these interactions were unfavorable. This parts guy ignored my initial greeting and also my second. He then rudely hung upon me. I requested to speak with a manager, and the sales guy asked why I called sales. During the attempt at being transferred to the manager, both attempts my call was disconnected.

Everyone did there part and helped out a lot in the best way possible for me

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Despite repeated attempts to retain my post on social media, it has been consistently removed. However, I strongly advise against purchasing from this establishment. I was unfortunate enough to purchase a defective vehicle that proved difficult to resolve. After acknowledging the issue, the company suggested that I proceed with insurance and warranty claims the same week of purchase. Which I received pushback on as well. This behavior is indicative of a scam, and I intend to continue reporting and sharing my experience to raise awareness about this matter. I encourage others to avoid making purchases from this company and will ... Read More

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Google - Jul 1, 2025

Despite repeated attempts to retain my post on social media, it has been consistently removed. However, I strongly advise against purchasing from this establishment. I was unfortunate enough to purchase a defective vehicle that proved difficult to resolve. After acknowledging the issue, the company suggested that I proceed with insurance and warranty claims the same week of purchase. Which I received pushback on as well. This behavior is indicative of a scam, and I intend to continue reporting and sharing my experience to raise awareness about this matter. I encourage others to avoid making purchases from this company and will not remain silent about this issue, regardless of the frequency of its removal. I will continue to repost my experience until it is resolved. I would have given a zero if able especially for lack of compassion, empathy and respect and overall acceptance of accountability, this disrespect I received from this company is why I will continue to advocate on not supporting this business at all.

WARNING TO ANYONE LOOKING FOR A CAR. ESPECIALLY NEW FIRST TIME BUYERS LIKE ME. DO NOT GO HERE! MAKE THIS YOUR LAST RESORT! I had made the mistake of going there first ( but I 100% needed a car that day & I was already approved online for a car that they “said they had”). To start. Set up the appt for the car. Show up and magically the car is no longer there and never was. Then I’m told I have options to lease or buy. Which was perfect because leading was what I was looking at being that I ... Read More

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Google - Jun 11, 2025

WARNING TO ANYONE LOOKING FOR A CAR. ESPECIALLY NEW FIRST TIME BUYERS LIKE ME. DO NOT GO HERE! MAKE THIS YOUR LAST RESORT! I had made the mistake of going there first ( but I 100% needed a car that day & I was already approved online for a car that they “said they had”). To start. Set up the appt for the car. Show up and magically the car is no longer there and never was. Then I’m told I have options to lease or buy. Which was perfect because leading was what I was looking at being that I need a reliable car sense I take care of a sick family member. Well they turn around and told me sense I’m a first time buyer that I can not lease a car anywhere being that it’s my first car and first time buyers can not lease. Which made no sense to me , but I had 0 idea on what I was doing as I had no one to help me through this. I was then told I had to buy one BUT I had plenty of options to chose from out in the lot! I was fine with that . I needed a car. We walk out to the lot . I’m told “sorry we only have ONE car here that you can pick from” . I told them I wanted to decline and look elsewhere. The guy helping refused giving me my keys following me to the front door asking what needed to be done to get the car.( my current car was falling apart and after they just had me believing I couldn’t get anything being a first time buyer I caved and had them give me the monthly payment I wanted.) Inspected the car and was told the car was just cleaned. It was NOT. Cigarettes tobacco filled the glove box. The radio was also missing the cover piece so it’s just the bare naked knob that looks like a broken Lego piece that I was told then they would have replaced right away they just have to order the part. Was also given with a Qtr tank of gas SMH. Took the car and not even 2 days after having it my breaks are SCREAMING. I call and make and appointment . They have me bring it to the dealership to tel me I have to take it to another mechanic because they can’t do my breaks there. I schedule an appointment. Take off work. Go . They check my breaks and tell me nothing is wrong. Not even 15 mins after leaving their mechanic even louder screaming. So I call and make another appointment. I take off work AGAIN. And AGAIN they try telling me there’s nothing wrong . LET ME REMIND YOU I JUST BOUGHT THE CAR LESS THEN 7 DAYS BEFORE THIS. I leave and the screams starts again . I immediately take it back and they check it again and the guy came out trying to tell me I was stupid basically and noting was wrong. I then made one of them drive with me around the block and what do you now , MAGICALLY MY ROATERS ARE WARPED . I was told the car should never have been sold that way. Every person at that shop besides one person actually tried helping me. Fast forward a year later. STILL NO WORD FROM THEM ABOUT THE RADIO KNOB REPLACEMENT . Even after I’ve texted , called , emailed . BUT THEY HAVE NO PROBLEMS TEXTING ME TELLING ME MY CAR IS DUE THERE FOR A CHECK UP. Story doesn’t end there. Recently I go to get my breaks redone by someone I actually know. Come to find out EVERY SINGLE TIRE Of mine , one lug nut is missing the covering so now I need a bolt removal tool or take it to a mechanic for them to remove the bolt. NOW THIS IS MISSING FROM ONE BOLT ON EACH TIRE . I would have thought maybe one fell off as I was driving . Now I am almost 100% it was the Mitsubishi mechanic who removed them as they were mad about my breaks to begin with . You would think if they were missing from the beginning they would have said something knowing they had to remove them same bolts. But they didn’t. That just tells me they are the ones responsible for the missing bolt covers. Now I have to spend even more money trying to have them removed and replaced . I can’t even fix a flat if I have one when driving ! WORST FIRST CAR BUYING EXPERIENCE YOU COULD EVER IMAGINE. I’m literally counting down the days until I can pay off a little bit more before trading it in somewhere better. NEVER AGAIN!

I would not recommend this dealership at all the so-called no credit that credit get you approved is BS. I seen lots of families while I was sitting there being denied or asked for insanely highly deposits. I highly doubt that anybody’s being approved for a dime and it might be one and every 5000 you will also wait a tremendous amount of time I’ll talk to a sales person and then you’ll have to wait to speak to the finance guy for some reason not a good overall setting specially just for a Mitsubishi. Don’t believe ... Read More

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Google - May 26, 2025

I would not recommend this dealership at all the so-called no credit that credit get you approved is BS. I seen lots of families while I was sitting there being denied or asked for insanely highly deposits. I highly doubt that anybody’s being approved for a dime and it might be one and every 5000 you will also wait a tremendous amount of time I’ll talk to a sales person and then you’ll have to wait to speak to the finance guy for some reason not a good overall setting specially just for a Mitsubishi. Don’t believe what you hear on the radio or the TV. If you have bad credit, you will not be approved.

If I could leave 0 stars I would. We came to test drive a car on a Thursday, specifying that it was urgent car leaving on a trip 2 days later for 10 days. We also told them if we like it, we would take the day to think and do the paperwork the day after. We drove an hour to go to the appointment, very excited, just to see that the car wasn’t ready, not cleaned outside, no battery…. They offered us to fixed it so we waited 2h and then left disappointed, no test drive…. The day after in the ... Read More

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Google - May 1, 2025

If I could leave 0 stars I would. We came to test drive a car on a Thursday, specifying that it was urgent car leaving on a trip 2 days later for 10 days. We also told them if we like it, we would take the day to think and do the paperwork the day after. We drove an hour to go to the appointment, very excited, just to see that the car wasn’t ready, not cleaned outside, no battery…. They offered us to fixed it so we waited 2h and then left disappointed, no test drive…. The day after in the afternoon it is said to us that it’s ready. But no time because of our trip. We came back today, with a confirmation of an appointment tomorrow. So excited again… in vain, they just texted us the car has been sold 5 days ago. I have never seen such a level of unprofessionalism, dishonesty, and lack of customer consideration. They are just sorry. Dealership to absolutely avoid.

Horrible

The dealership must try their hardest they say they don’t care about your credit, but they do that’s so low and don’t let them lie to you about that. They will there try there hardest reel you in. If your credit is below certain don’t go there it’s crazy when you leave there and go somewhere else and get approved that tells you a whole lot about them. It was probably what I look like way I didn’t get a car.

Agreed on a price, made a down payment, switch my insurance and license plates over, and set up the vehicle apps on phone but when it came to signing the last few papers they back tracked on their word and changed the price to $70 more a month. Manager admitted he messed up and wouldn't honor the deal cause he accidentally added the rebates with the 0% apr. Later I called back to speak to a manager to see if we can make something work but no one would contact me back and when they did answer they would hang up ... Read More

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Google - Mar 13, 2025

Agreed on a price, made a down payment, switch my insurance and license plates over, and set up the vehicle apps on phone but when it came to signing the last few papers they back tracked on their word and changed the price to $70 more a month. Manager admitted he messed up and wouldn't honor the deal cause he accidentally added the rebates with the 0% apr. Later I called back to speak to a manager to see if we can make something work but no one would contact me back and when they did answer they would hang up on me multiples times. I even emailed the general manager and no response.... I will say I showed a lot of frustration over the phone understandably so and my apologies to the sales reps that dealt with it especially since it wasn’t their fault. Therefore my experience with my saleswoman was awesome and basically only good experience I had here

I brought a 2023 Mitsubishi Outlander from this dealership and only after a year the vehicle started breaking down. I have spent more time in Lyft rides than in this vehicle. The dealership sells lemon vehicles .

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Went in with the thought that I’d be putting $29 down just to be told that they would need $1000 down then had me wait hours for Calvin to finish running around the dealership just for him to come back to me and say we’re going to need $3,500 down. Basically had me wait hours and basically was seen by two salesmen because Calvin wasn’t around and honestly it felt like he was rushing me out the door after i told him that i didn’t have $3,500 to give him while also putting 16 Hard inquiries on my credit. I could ... Read More

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Google - Dec 29, 2024

Went in with the thought that I’d be putting $29 down just to be told that they would need $1000 down then had me wait hours for Calvin to finish running around the dealership just for him to come back to me and say we’re going to need $3,500 down. Basically had me wait hours and basically was seen by two salesmen because Calvin wasn’t around and honestly it felt like he was rushing me out the door after i told him that i didn’t have $3,500 to give him while also putting 16 Hard inquiries on my credit. I could have went down the road to Fellah’s if i had known they’d treat me this way. All that nonsense that he was saying on the phone was just to get someone in the door not help them while waiting for them to run around all day doing nothing. STAY AWAY!!! GO SOMEWHERE ELSE!!!

This is not how I like to do business. I tried to do this amicably but these guys don't play the game right at all. I didn't eat their free food or take their drinks as I was not there for a party. Capital One gave me four Pre-Approval notices and I clearly chose wrong. I purchased a 2022 Mitsubishi Outlander from them now about 45 days ago. It was used, very low miles and some small blemishes but could be corrected, came correct with my down payment and in the end I think they simply sold me a vehicle ... Read More

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Google - Oct 30, 2024

This is not how I like to do business. I tried to do this amicably but these guys don't play the game right at all. I didn't eat their free food or take their drinks as I was not there for a party. Capital One gave me four Pre-Approval notices and I clearly chose wrong. I purchased a 2022 Mitsubishi Outlander from them now about 45 days ago. It was used, very low miles and some small blemishes but could be corrected, came correct with my down payment and in the end I think they simply sold me a vehicle they had a difficult time moving off the lot. Now you might ask why such a low number of stars in the review...well let's get to it. Before purchasing and leaving the lot I asked for the correct paint match to fix a small but very noticeable rust stain in the drivers door and the big scratch on the drivers door handle since; I also requested an owners manual (there wasn't one in the glove box) so I could properly reset the vehicles settings since they failed to do so and the previous owners setup was still in function. To add insult to injury, they took the car to put fuel in it and somehow got a nail in the tire only 1 day off the lot and gave me the business about fixing that, so I did it myself. The 30 warranty they give was trash as they did not want to fix anything. To date I still have not found the correct paint based on the VIN/manufacturer. I waited for a phone call to pick it up but once I called they claimed they could not provide said document. This was all to avoid the back and forth and the lies from them by simply performing a DIY or take it to another Mitsubishi dealership with an on-site service department. Oh, for those that don't know, their service department has moved across. Forget these guys including a name I see heavy in these reviews with negativity attached to include Calvin, Ace, and their sales manager. They are all in cahoots and will quickly pass the buck on each other and then on to you (I am choosing to use PC terms), there is nothing good about doing business with them. They think they can sell you a dumpster fire because Pennsylvania does not have a "No Lemon" law, which is BS itself since a vehicle is in fact a major purchase. Note to anyone who reads this. Car dealerships will only push a deal they can benefit from. DealerTrack (what it was called a few years ago) shows them what deal works best in their favor. Don't believe the hype that the bank or finance company is the only one that has the upper hand in a deal. Even if your credit is not good, they never pursue a deal when only one bank will take the bid unless it is completely irresistible. A big thanks to the people from Mitsubishi who helped me with the electronics on the vehicle and Lemon Squad (a friend put me on to them).

Extremely disappointed!!! Never again, Never referring!!! Bought a car without TEST DRIVING IT due to their policy of I guess Buy it first then you can test it. There were other issues brought to their attention but the icing on the cake was when NEEDING my GAP info, no one could "find it" for days, then received a call from someone named Kathy (chewing and smacking in my ear BTW) who was rude, still no info , didn't listen to my concerns, raised HER voice first and we all know every action has a REACTION and she disconnected ... Read More

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Google - Oct 29, 2024

Extremely disappointed!!! Never again, Never referring!!! Bought a car without TEST DRIVING IT due to their policy of I guess Buy it first then you can test it. There were other issues brought to their attention but the icing on the cake was when NEEDING my GAP info, no one could "find it" for days, then received a call from someone named Kathy (chewing and smacking in my ear BTW) who was rude, still no info , didn't listen to my concerns, raised HER voice first and we all know every action has a REACTION and she disconnected the call. I STILL don't have my info and at this point I'm just exhausted!!! The end...